Message To Our Customers

For our customers impacted by the outbreak of the COVID-19 coronavirus, Ford wants to make sure you have peace of mind by providing some financial relief. Ford Credit is encouraging its current customers impacted by the virus to contact them and discuss the potential delay of payments. For new customers, Ford Credit is offering a program that gives the option to delay the first payment for 90 days when purchasing a new vehicle.

If you have purchased or leased a Ford vehicle through Ford Credit and are having difficulty making payments, please contact Ford Credit to discuss your options. You can access your account at or through the FordPass app. You can also visit or call a special hotline at 1-800-723-4016 to discuss payment options.

You can also contact Ernest McCarty Ford at (205) 663-3831 to get more information about the Ford Credit program that gives customers the option to delay their first payment for 90 days when purchasing a new Ford vehicle.

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Contact us with any questions, concerns or information requests.

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